You’ll also need the receipt or proof of purchase.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. Clothing must be unworn or unused, with tags, and in its original packaging.
Broken or damaged crystals will not be refunded by Inspired Wholeness. You must damage claim must be filed with the shipping provider.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We require photos of the packaging and item to verify damage.
Broken or damaged crystals will not be refunded by Inspired Wholeness. You must file a damage claim with the shipping provider.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns on Herbs, tinctures, Tea Blends, salves, and personal care goods (such as beauty products and nutritional supplements ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.